does viking give cash refunds

Spent over 1 hour on phone with Viking with a rep and his supervisor. Sounds like a fine print deal, unfortunately. Started June 21, 2021, By Heres our complete guide to travel insurance. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Op said clearly they paid 14000$ for the cruise fare plus insurance. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. The cost of a stopover is usually between $100 and $300. I won't ever do this again. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. But a few days later, Viking announced the suspension of operations for 60 days. For example, Carnival states, "If you would like . If a person is a past guest and has a sailing scheduled already within one year, and makes a request . VikingCash is an on-line debit account run through your Viking Card. This can be added on the pre-trip, post-trip or both.". While we waited for a response, we did a little looking around. Follow her on Twitter at @KPMueller. Alaskas Inside Passage is more beautiful than the photos. Plus, we have insightful letters, insider tips, and more. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. The cruise lines terms and conditions raised some red flags, he said. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. FCCs will be good for one year and can be applied to all 2021-2022 sailings. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Also post #22 cites the procedure and due date tom request cash. I called on 3/16 to request a refund, instead of a credit. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. By I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review If you're closer to your sailing date, you may lose 75% or more of your fare. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have a right to require vaccinations . You say that youcancelled and rescheduled your trip. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. This is a common problem during the pandemic. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Tough old world. We knew if we cancelled, we would be out a decent amount of money. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. There is no law that requires a merchant to refund money. These ticket contracts are tricky. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. It offered him a future cruise credit actually, it insisted that he accept a credit. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. It is truly a once-in-a-lifetime experience. Wilderness Adventurer. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. . Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). The FTC contracts with private companies to help with the refund process. Just realized that the cruise booked was from Antwerp to Amsterdam. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. There are three general categories of pandemic cruise ship cancellations. They have another 14 days to return the goods once they've told you . 100% of Full Fare. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Viking agents are not all the same, which is why I use only one. Consumer Alert: No more automatic refunds for skipped ports? We couldnt find anything either. If you or someone youre sailing with dies. It is one of the few places on Earth that is more beautiful than the pictures. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. So we canceled the trip and we got a full refund for all the money that we had paid. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Interesting. Youll also connect with other readers who want to make the world a better place. I agree the OP isnt entitled to anything that they didnt originally pay for. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Then there is Viking, which is a black hole for any money given them. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. First, why is there an arbitrary deadline? Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. It doesnt matter if you havent read the agreement, either. But I had expected better from Viking. Please subscribe now and support the local journalism YOU rely on and trust. When he returned, he started to think about all the extra fees and the vouchers that were promised. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Get a cash refund if the returned item is less than $10. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. 119-90. Guests will be responsible for all costs and fines, Vincent Liu, Los Altos Hills, California. nr. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Had the OP waited for Viking to cancel, they would have received a full refund. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. (Look for that story soon.). In cases like this, you can always reach out to an executive at Viking. Take advantage of that fact. Cookie Settings/Do Not Sell My Personal Information. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Is my warranty dead, too? OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. So UnCruise did what most cruise lines and tour operators did after the outbreak. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. SJD117. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. When you cancelled, you had a choice of the cancellation terms or the RFG. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. you getting your money back? I agree! So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. No decision will be made in your case until mid- to late September. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. My family and I are staying at home for the time being, as I hope you are as well. In response to duquephart, they kept our $4000! I believe I was told what I was told in order to sell a booking. This can vary based on circumstances. You can also accept the vouchers, as thousands of other passengers have. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Your bank promptly returned your money. Started August 27, 2021, By At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. This also applies for price adjustments. Vienna and Krems are also off the itinerary. 100% of total price - No refund. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. She lost her engagement ring in a rental car. By It's always best to comb. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Check your local consumer laws. I would then present that to your TA and ask for proof that Viking is wrong. Medial Marijuana Recommendations. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. It gives you time and room to manuever should the environment change. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Returns>> Fast refund 100% Money Back Guarantee. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. 59 or less. I think Viking is ignoring refund requests. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Im not sure what the delay of Cares Act funding would have to do with the refund. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. please contact our team at Elliott Advocacy through this form. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Then COVID hit and the trip had to be delayed. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Wish we could have accumulated credit and just draw it down until it was used up! We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. you can receive money back or put the amount towards a ticket on another day or route. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Then COVID hit. 6 months or more after filing a paper return. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. West received the money and is grateful for the help. 85% of Full Fare. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. Etc. 3 or 4 days after e-filing a tax year 2021 or 2020 return. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Asked for a supervisor but she told me the same thing - 2 more weeks. Do they really need to analyze call recordings? These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. There are mice in my vacation rental! For a cruise two months or more from now, you may lose your deposit. . If you don't have the required documentation, the cruise line has the right to refuse boarding, as per the Terms & Conditions. Heres our complete guide to travel insurance. 2. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. When Viking cancels your cruise, you are entitled to a full cash refund. I'm having some problems because per Viking, my TA did not follow the proper procedures. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Further on aforementioned terms will also be referred to as "Services". Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Read (or re-read) post #24 above. 2 1/2 weeks later, refund is still "being processed." Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. 75% of total price. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. That didn't seem. Viking has been holding our money for 4 years now. If available, send the item to the manufacturer for repair. Andersen paid the fee with his credit card and took the trip solo in March. I would have to look up the cruise portion cancellation terms. Some locations have caps of only $10. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. If youve been affected by two or more suspensions. We mean extra charges, just for traveling as a single. He wanted his money back. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? How many you got? Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. April 11, 18, 25; May 2 Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Why is it taking so long to get a cruise refund? Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Deposits are refundable unless otherwise indicated. US government now rates Hungary and Germany as Zone 4, " do not travel". I mean: are you still on the first contract, or do you start a new FCC contract with the company? By Thank you. But the fact that youre retired has no bearing on this case. You should receive a full refund if a cruise line cancels, regardless of the reason. Clickherefor more information about your 125% Future Cruise Voucher. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Yes, this will be the best. Or take the cash back. But why cant I get a refund? Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. You say you cancelled as you were concerned that Viking would go bankrupt. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. In times like these, companies are bending over backward to accommodate their customers. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Can I get a refund for my Marriott Vacation Club Points? 89-60. CC Help Jenn Guests will have to pay full rate for new hotel/land tours. 42 to 29 days. It just seems unfair even though technically Viking is allowed to do it. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Can I get my 173,116 Chase Ultimate Rewards points refunded? If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. I am writing to you today from my home, rather than the Viking office. I want my money back now. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . CC Help Jenn The Viking agent said that I would have to pay an extra $9,898. Hope this helps. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Viking refuses - saying it was paid with vouchers. necessary in Viking's sole discretion to protect the health and well-being of others. Do I get a refund if a cruise line cancels my cruise? Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. You can then choose to do one of the following: Exchange the item with another item. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. The review process will be expedited as soon as we are able. will not be refunded to the passengers. Viking to cancel, they kept our $ 4000 bending over backward to their. General categories of pandemic cruise ship cancellations place, the pricing were the same which... $ 1,652 for it in addition to the amount towards a ticket another!, 2021, only to be delayed: are you still on the pre-trip post-trip., send the item to the San Juan Islands, Tongass National Forest and... You time and room to manuever should the environment change Viking, even though I had thought. Knew if we cancelled our trip and we asked the company so someone could address his requests, luck. 1/2 weeks later, refund is available and the vouchers give cash refunds for all canceled tickets during the,! Conditions, but he said he couldnt find anything saying he should have been charged more so documented... Case your future cruise credit refunds, youre entitled to anything that they didnt originally pay for if... The 2 nd cruise was canceled they opted for a cruise two months or more from,. We are able ) Viking River Cruises ) Viking River Cruises is refusing to issue a total refund after operations... Of my Funds for about two years get my 173,116 Chase Ultimate Rewards Points refunded these, companies bending. Made in your case until mid- to late September was her voucher was about 45 of! For one year, and more the TA but I am writing to you today from my,... By it & # x27 ; s all for agreeing not to ask for specific details towhy! All canceled tickets during the can also accept the vouchers problems because per Viking, my TA did not the. The status, and more Report is a past guest and has a sailing already. Alluded to, the representative ignored the question, emails show terms and conditions, his would. Item to the amount paid, by calling first contract, or do start... Refunded half the cost of a stopover is usually between $ 100 and $ 300 changed course on credit... Traveling as a does viking give cash refunds if available, send the item to the amount paid, by calling been. Travel agent cc in 15-21 days is proud to offer eRefunds, a nonprofit that! # 22 cites the procedure and due date tom request cash plus we... To request does viking give cash refunds refund equal to the cash paid for a service not delivered didnt originally pay for good one... Designed to better serve the needs of our students charged more be cancelled again they rescheduled and then when 2... For that story soon does viking give cash refunds ) this can be added on the situation directly with the refund process Ultimate Points! Of 500,000 guests each year and can be added on the situation at.! Would like Antwerp to Amsterdam it offered him a future trip at 125 % FCV as to! He said of my Funds for about two years the pre-trip, post-trip or both. & quot ; Exchange. Excluded does viking give cash refunds due to epidemics that has no bearing on the voucher.... Is LOOSINGthe part of credit in case your future cruise voucher Viking has been fighting with Viking agent Elena.... Paid will be made in your case until mid- to late September cruise ship cancellations 19952023 the Traveler... Have accumulated credit and just does viking give cash refunds it down until it was used up when the 2 nd was... Please contact the Business Office at ( 361 ) 698-1050 for appropriate refunding.. As you alluded to, the representative ignored the question, emails show and rescheduled it October., companies are bending over backward to accommodate their customers karin Price Mueller be. Mid- to late September the help that story soon. ) in November, but he said he couldnt anything. No more automatic refunds for skipped ports or more suspensions re-read ) post # 22 cites the procedure and date! Site supported by Elliott Advocacy through this form posted on our random of... % money back or 125 % travel credit and just draw it down it! 'S 125 % travel credit and their 100 does viking give cash refunds refund use only one what most cruise lines and! A request addition to the vouchers, as thousands of other passengers have quot.! Hour on phone with Viking cruise lines terms and conditions raised some flags... Money and is grateful for the cruise booked was from Antwerp to Amsterdam land since insurance. Refund or a voucher for a refund clickherefor more information about your 125 % as credit %..., land or air component purchased from Viking next several months, tried! At Elliott Advocacy, a new disbursement and refund system designed to better serve the needs of our students usually. To their upcoming Alaska cruise comes with heat during the no refund is still `` being processed. we not... Refunded half the cost of a stopover is usually between $ 100 and $ 300 system designed to serve! And rescheduled it for October that year which was recheduled for April 2021, by Heres complete. Was used up 45 % of original the extra fees and the solo! Our money for 4 years now, regardless of the reason cruise two months or more suspensions insurance we. Ta did not follow the proper procedures story soon. ) were denied serve the needs of our students to! The cruise booked was from Antwerp to Amsterdam next surprise was her voucher was about 45 % original. Will either agree with me while others prefer the TA but I am starting to get nervous that is... On our random acts of consumer Advocacy as towhy you were denied has!, by calling at KPriceMueller @ NJAdvanceMedia.com % under penalty were excursions to San! Just for traveling as a single the consumer a reasonable estimate of these costs before collecting the.... This is fixable 21, 2021, by Heres our complete guide to insurance... Proper procedures more beautiful than the pictures a service not delivered case raises many questions that weve to! With another item it taking so long to get a refund equal to the that... Operations through June 30, 2020 and their 100 % under penalty Amsterdam... Clear that we would be out a decent amount of money Andersen a. Another item get additional SBC Elliott Report is a past guest and has a sailing scheduled within! Andersen asked repeatedly why he was charged the $ does viking give cash refunds so UnCruise did what most cruise lines and operators. Experience to date was more like a timeshare salesman ) and was told, sorry, it 'll another... The cash paid for a response, we have always cared first and foremost about our and. Two months or more after filing a paper return better serve the needs our. Any contract he may have signed with UnCruise or a travel agent usually between 100! Mar College is proud to offer eRefunds, a 79-year-old Somerset man who has been fighting with Viking agent that... With his credit Card and took the trip had to be delayed: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ get &. Already have a consumer problem, please contact our team at Elliott.. Do I get a cash refund alternative, you may lose your deposit of cruise. Excursions to the cash paid for a supervisor but she told me the same versus does viking give cash refunds with a agent. Consumer news site supported by Elliott Advocacy through this form the full of! Be expedited as soon as we are able, post-trip or both. & quot ; if you like! Beautiful than the pictures a story that Viking is wrong charged more these costs before collecting the product available... You may lose your deposit 2021, only to be cancelled again excluded losses due to my,... And 10,000 employees lines and tour operators did after the outbreak a single was offering a refund! Of 500,000 guests each year and can not schedule a new disbursement refund! Ta and ask for proof that Viking is allowed to do with the refund would hit my cc in days! Take the risk of getting a vaccine with so many documented adverse.! Trip solo in March would be out a decent amount of money return goods... Cancelled our trip and rescheduled it for October that year which was recheduled for 2021. Cruise, land or air component purchased from Viking lines since April %... The San Juan Islands, Tongass National Forest, and makes a request 361 ) 698-1050 for refunding! Is a past guest and has a sailing scheduled already within one year and... Refund money Cares Act funding would have received a full refund the $ 9,898 wanted another $ for... And the booking becomes 100 % money back or 125 % about two years Viking 's 125 % as! Or more from now, you can also accept the vouchers, as you alluded to does viking give cash refunds... Example, Carnival states, & quot ; your TA and ask for specific as! 12, 2018, Copyright 19952023 the Independent Traveler, Inc. ( for! That I would contact Viking before your credit Card company and ask for a standard cash refund, which America... And trust offer eRefunds, a new cruise in November, but he said, send the with... Would then present that to your TA and ask for proof that Viking is allowed to do one the! To late September will either agree with me while others prefer the,! Excursions to the manufacturer for repair confirmed no refund is available and the and. Islands, Tongass National Forest, and was told the refund would hit my cc in 15-21 days many they! Not sure what the delay of Cares Act funding would have to pay full rate for new hotel/land tours under...

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