The 3months cover that they have emailed was not applied in their system. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Submit a complaint and get your issue resolved. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. I DONT WANT THAT. I asked them how many months will it take before they credit the refund in my account. Here is my booking number RQ3RVR. pero I still gave my card details naman will it be refunded thru my account? In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Credit card About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Now AirAsia don't have a call center or a number you can dial and speak to a human. Thank you. Im super frustrated and helpless by the bad experience with AirAsia. Download. Very frustrated. PRIVACY POLICY Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. I have been receiving email from airasia in year 2021 on the credit point refund. And that was that they would give me a refund if they canceled my flights unilaterally. My request was approved and Im just curious if they are actually paying these as they said they would. But seeing the horror stories here highly discourages me from proceeding! Ignore it. Thanks! AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Refund needed. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I want to file a complain in a government agency already! Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! And it was intact and show no sign of damage untill we undress the cover. airasia is a rip off. Submit a complaint to AirAsia and receive as much as 600 per passenger. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . The fare, surcharges, taxes, and terminal fees will be refunded to you. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Very bad service. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Im having the same problem now and AVA is so Dear officer, sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Much appreciated! AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. Its been TEN months..I havent received my money. January **, ****. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. I have been almost 2 years trying to get any money back in my bank from them. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Kita jaga kita, we will update if there is any new update from AirAsia X. I always choose the original form of payment. thanks in adv.! I want my 5 luggage tomorrow morning in KLIA2 airport. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. You may be asked your contact information and other details. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. I like to learn new things and love to resolve problems. Hi. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. why you can not give our refund? However, 10 months is ridiculous. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. . Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Landed around 2.30 pm Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Well worth checking for current behavior from any company. Point : 12000 We requested Feb 2019. they dont intend to refund thats why its hard to contact them . We . Return 29th March, 2020. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Sobrang hassle ang refund process ng Air Asia. Check out airasia.com and get only the best deals today! Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Where is my refund airasia? We were given options and we chose a full refund. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Hi Roger, did you get your refund already? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? hope you get your refund soon! I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Times like this, i wish i had booked through Cebpac instead. Hi! Two years later, she says she is still waiting for her money back. Once again, I kindly request you to cancel my booking and issue full refund immediately. it does not work because there is no option to choose credit during payment. Horrible. There might be a time limit eg 90 days from purchase date. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Zen Bros Media (002759663-P). At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Unlike other airlines, even mga big international airlines. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I cant get a refund either!! This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Thank you na lang? it can only be used by rebooking a flight. You can read the full FAQ on the AirAsia X Travel voucher here. AVA will greet you and present a menu. This is illegal and unethical. Why wont you cancel flights booked before the pandemic? It was a bank credit card. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? I tried to contact them with their available email addressess but none of them were able to sent since it says email address not found!! The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Thank you. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! No refund money to ixigo till now. Change to correct airport. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. AirAsia continues to lie to its customers. Your comment is now queued for moderation! In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I have tried to resolve this but they keep closing my case. Your email address will not be published. However, it still insists the goal of providing low-fare flight to everyone. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. We'll explain your passenger rights and help you obtain a refund or compensation. 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airasia refund issues